Privacy policy

Last Updated: 14 May 2026

PRIVACY POLICY

RIZQN GROUP LTD (“RIZQN”, “we”, “us” or “our”) operates this website and related services to provide premium wellness products, educational content and customer support through our online store (“Services”). Our store is powered by Shopify, which enables us to provide secure ecommerce functionality, payment processing and customer account services.

This Privacy Policy explains how we collect, use, process, store and disclose your personal information when you visit our website, use our Services, place an order, create an account or otherwise interact with RIZQN™.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Services, we may collect the following categories of personal information:

• Contact details including your name, billing address, shipping address, telephone number and email address.

• Order and transaction information including products purchased, payment status, order history, delivery details and returns or exchanges.

• Payment information including billing details and partial payment information processed securely through our payment providers. We do not store full payment card details on our servers.

• Account information including login credentials, saved preferences and account settings.

• Device and technical information including IP address, browser type, device type, operating system, time zone and network information.

• Usage information including how you browse and interact with our website, products, pages and Services.

• Communications including customer support enquiries, feedback, reviews, survey responses and messages you send to us.

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

• Directly from you when you place an order, subscribe to emails, create an account, contact us or interact with the Services.

• Automatically through cookies, analytics tools, pixels and similar technologies when you browse our website.

• From service providers and partners who help us operate the Services, including Shopify, payment processors, shipping providers and analytics providers.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfil orders.

• Provide customer support and respond to enquiries.

• Deliver products and arrange shipping.

• Operate, improve and personalise the Services.

• Maintain account functionality and customer preferences.

• Send order updates, confirmations and service-related communications.

• Provide marketing communications where permitted by law.

• Detect, investigate and prevent fraud, abuse, security incidents or unlawful activity.

• Improve website performance, customer experience and product offerings.

• Comply with legal obligations and enforce our policies and terms.

4. MARKETING COMMUNICATIONS

By subscribing to our mailing list, entering your contact information or placing an order through our Services, you may receive marketing communications from RIZQN™ relating to products, educational content, promotions and updates.

You may unsubscribe from marketing communications at any time using the unsubscribe link within our emails or by contacting us directly at enquiries@rizqn.co.uk.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels and similar technologies to improve your browsing experience, analyse website traffic, personalise content and support advertising and remarketing activity.

These technologies may collect information regarding your interactions with the Services, including browsing behaviour, purchase activity and device information.

We may use technologies provided by third parties including Shopify, Meta, Google and analytics or advertising partners.

You can manage cookies through your browser settings. Disabling certain cookies may affect parts of the functionality of the Services.

6. HOW WE SHARE YOUR INFORMATION

We may share personal information with trusted third parties where necessary to operate the Services, including:

• Shopify and ecommerce infrastructure providers.

• Payment processors and financial service providers.

• Shipping, fulfilment and logistics partners.

• Analytics, advertising and marketing partners.

• IT, cloud storage and customer support providers.

• Professional advisers, legal authorities or regulators where required by law.

We do not sell your personal information to third parties.

7. SHOPIFY

Our store is hosted by Shopify Inc. Shopify provides the ecommerce platform that allows us to sell products and Services to you.

Information you submit through the Services may be processed by Shopify and its service providers in accordance with Shopify’s own privacy policies and legal obligations.

You can learn more about Shopify’s privacy practices at:
https://www.shopify.com/legal/privacy

8. DATA RETENTION

We retain personal information only for as long as necessary to:

• Provide the Services.

• Maintain business records.

• Comply with legal, tax and regulatory obligations.

• Resolve disputes.

• Enforce agreements and policies.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

9. SECURITY

We implement reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, misuse, disclosure or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. YOUR RIGHTS

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Access personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your information.

• Restrict or object to certain processing activities.

• Withdraw consent where processing is based on consent.

• Request portability of your information.

• Opt out of certain marketing or targeted advertising activities.

To exercise any of these rights, contact:
enquiries@rizqn.co.uk

We may need to verify your identity before processing certain requests.

11. INTERNATIONAL TRANSFERS

Your personal information may be transferred to and processed outside your country of residence, including in countries that may have different data protection laws.

Where required, we implement appropriate safeguards and recognised legal transfer mechanisms for international data transfers.

12. THIRD-PARTY LINKS

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of external websites.

We encourage you to review the privacy policies of any third-party services you access.

13. CHILDREN’S PRIVACY

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us immediately.

14. WELLNESS INFORMATION

Information provided through the Services is intended for general informational and educational purposes only and is not intended as medical advice, diagnosis or treatment.

Always consult a qualified healthcare professional before making changes to your wellness routine or using dietary supplements, particularly if you are pregnant, nursing, taking medication or have a medical condition.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect operational, legal or regulatory changes.

Any updates will be posted on this page together with an updated “Last Updated” date.

16. CONTACT

If you have questions regarding this Privacy Policy or our privacy practices, you may contact us at:

RIZQN GROUP LTD  
Unit A445  
4 - 6 Greatorex Street  
London  
E1 5NF  
United Kingdom

Email: enquiries@rizqn.co.uk